- Last Updated: May 18, 2025
Privacy Policy
Introduction
Global Citizen Solutions Ltd and the entities we own or control (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.globalcitizensolutions.com (the “Site”) and its affiliated websites, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the General Data Protection Regulation (EU GDPR).
We will comply with local data protection laws in jurisdictions we operate in and to do so the personal information we hold about you must be:
- Used by us lawfully, fairly and in a transparent way;
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
- Relevant to the purposes we have told you about and limited only to those purposes;
- Accurate and kept up to date;
- Kept only as long as necessary for the purposes we have told you about; and kept securely.
This Privacy Policy should be read in conjunction with our Cookie Policy and any other Privacy Notices we may provide on specific occasions when we are collecting or processing data about you so that you are fully aware of how and why we are using your data.
Information We May Collect
We may process information about you that: (i) you provide to us (filling an enquiry form on the website, corresponding with us by phone, email, whatsApp, or when you apply for our services, for example), (ii) that we obtain from third parties or (iii) that is publicly available. This information may include your name, age, gender, date of birth and contact details. It may also include ‘sensitive’ or ‘special categories’ of personal data, such as mobility information as listed below:
1. Personal Identification Information:
- Name
- Email address
- Telephone number
- Address
2. Technical Data:
- IP address
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform
- Other technology on the devices you use to access this website
3. Usage Data:
- Information about how you use our website, products, and services
4. Marketing and Communications Data:
- Your preferences in receiving marketing from us and your communication preferences
We may require additional information which may include payment details such as banking information, tax numbers, for us to process payments in relation to our services. We may also require you to provide us with information that might be needed to establish and serve as proof of your identity, such as passport or ID card and proof of address.
How We Use Your Information
We collect and process information about you and/or your business to enable us, Global Citizen Solutions, and other members of the Global Citizen Solutions network to:
- Provide our services to you or our clients;
- To enable us to provide you with information that we think may be of interest to you; and
- To meet our legal or regulatory obligations.
- To provide and manage our services: Including managing payments, fees, and charges.
- To manage our relationship with you: Notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
- To administer and protect our business and this website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
- To deliver relevant website content and advertisements to you: And measure or understand the effectiveness of the advertising we serve to you.
- To use data analytics: To improve our website, products/services, marketing, customer relationships, and experiences.
- To qualify and assess potential leads and provide you with relevant information about our services, ensuring that our response to your enquiry is suitable to your profile. This process is carried out by our team and does not involve automated decision-making.
When we send you information, we think you might be interested in, you have the right to unsubscribe at any time by contacting us, or by following the unsubscribe instructions in our communications.
Sharing, International Transfers and Joint Controllers
We operate globally and may transfer your personal data outside the European Economic Area when necessary to provide our services (e.g., when you seek residency in non-EEA countries or we engage service providers with international operations).
We ensure transfers comply with GDPR through one or more of the following mechanisms:
- Adequacy Decisions (Art. 45 GDPR) Transfer to countries recognized by the European Commission as providing adequate data protection (e.g., UK, Switzerland)
- Standard Contractual Clauses (Art. 46 GDPR) EU Commission-approved contractual protections with recipients in non-adequate countries
- Necessity for Contract Performance (Art. 49.1.b GDPR) Where the transfer is essential to perform our services (e.g., submitting your application to immigration authorities in your destination country)
- Your Explicit Consent (Art. 49.1.a GDPR) In certain cases, we may seek your explicit consent for specific transfers. We assess each transfer to ensure your data remains protected. You may request details of specific safeguards applicable to your data by contacting privacy@globalcitizensolutions.com.
For certain services involving Portuguese operations, Global Citizen Solutions Ltd and Golden Solstice Lda. (Portugal) may act as joint controllers under Article 26 of the EU GDPR, including but not limited to:
- Tax representation in Portugal
- Issuance of Portuguese tax identification numbers (NIFs)
- Portuguese residency application support
When you engage these services, you will receive specific information about:
- Which services involve joint controllership
- Division of responsibilities between controllers –
- How to exercise your rights
For services not involving Golden Solstice, Global Citizen Solutions Ltd acts as the sole controller.
Information we may receive from other sources
We may receive personal data about you from various third parties and publicly available sources as set out below: · Technical data from Google Analytics advertising features, including Google AdWords, Facebook Pixel’s, Google Tag Manager, Microsoft Dynamics, LinkedIn, Gmail, and other media partnerships.
- Identity, contact, and background data from publicly available sources, compliance databases, and/or compliance and due diligence service providers within and outside the UK/EU so we can confirm that you are a suitable client of or supplier to us.
Legal Basis for Processing Your Information
We shall only process your personal data in so far as this is necessary for us to be able to provide the services we offer and/or for the purposes indicated in this Statement. We process your personal data only where a valid legal basis applies, including:
- Performance of a contract: where processing is necessary to provide you with our services (e.g., immigration procedures, enrollment with public authorities).
- Compliance with legal obligations: where processing is required under anti-money laundering (AML), know-your-customer (KYC), tax or accounting laws.
- Legitimate interests: for site security, analytics, and marketing to existing clients. We have assessed that our interests do not override your fundamental rights. You have the right to object to processing based on legitimate interests by contacting privacy@globalcitizensolutions.com.
- Consent: for marketing communications and, where required, for processing of special categories of data (e.g., mobility or health information). In some cases, processing of special categories is based on legal obligations or substantial public interest (e.g., immigration law requirements) under Art. 9.2 GDPR.
Marketing
You will receive marketing communication if you have requested such marketing information from us by providing us with your details through this Website and have consented and opted-in to receiving such information. You have the right to withdraw consent to receive marketing information at any time by contacting info@globalcitizensolutions.com or by clicking the unsubscribe link.
If you choose not to consent to any one of the purposes listed herein or withdraw your consent at any time, we will still be able to provide our services, however, we would not be able to provide you with the full range of services which we offer and it may affect the efficiency with which we provide the services you request.
Data Retention
We will ensure that appropriate security measures are taken against unlawful or unauthorized processing of personal data, and against the accidental loss of, or damage to, personal data.
No method of transmission of data is one hundred percent (100%) secure and absolute security cannot be guaranteed.
We shall only store your data as long as is strictly necessary for the purposes for which it was collected (that is, to provide you with our services or to satisfy any legal, accounting, or reporting requirements).
In any case, retention of data shall not exceed 10 years from the date of termination or completion of the services. This period of retention enables us to use the data for defending potential legal claims, taking into account the applicable limitation periods under relevant laws, as well as, if applicable, to comply with anti-money laundering or KYC laws and regulations, anti-bribery or corruption laws and regulations, and accounting and tax laws applicable to certain jurisdictions in which we operate.
Further Information: For details on the specific legal bases and professional obligations applicable to your data, please contact privacy@globalcitizensolutions.com.
Your rights
You have the following rights under data protection law:
- Request access to your personal data;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data, subject to legal obligations;
- Object to the processing of your data;
- Request restriction of processing;
- Request data portability;
- Withdraw consent where processing is based on consent;
- Request information about the existence of automated decision-making, including profiling (we do not carry out automated decisions that produce legal or similarly significant effects).
Changes to this policy
We may change this policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, GCS will take reasonable steps to let you know.
Contact points
If you have any questions or comments about privacy issues, or wish to exercise any of the rights set out above, please contact: privacy@globalcitizensolutions.com or contact us at:
Global Citizen Solutions
119 Richmond Road
Kingston-upon-Thames
KT2 5BX
+4420 8068 3119
This Privacy Policy was last updated in January 2026.